FAQ & troubleshooting
The questions our support team answers most, grouped by where they come up. If none of these match, contact support — that page lists what to include so we can resolve it on the first reply.
Emails not arriving
The most common issue, and it is usually deliverability rather than Sessionboard.Portal problems
Participants who can’t log in, can’t see tasks, or land in the wrong portal.Import errors
What CSV and XLSX files need to look like before they’ll load cleanly.Portals & participant access
Section titled “Portals & participant access”- 6 common speaker portal issues
- View a portal as an admin
- Grant portal access to a contact
- Create a portal for accepted speakers
- Hide non-accepted sessions in portals
- Let portal users add speakers
- View other participants’ information
- Unlock a locked account
- Mark tasks complete for portal users
- Track task completion
- How tasks are ordered in the portal
- Personalize tasks with Use Field
- Portal user sees no tasks
Contacts & fields
Section titled “Contacts & fields”- Create and delete custom fields
- Create a field rule
- Create a formula field
- Fix a speaker’s name, email, company, bio or headshot
- Save a contact or group field
- Set a field’s character limit
- The “p” in the biography text box
- New contact missing from Speakers
- The New/Returning contact badge
- The eye icon next to a speaker (public or private)
- Filter contacts by role or session status
- Open the Additional Contacts view
Email & SMS
Section titled “Email & SMS”- Why am I, or my contacts, not receiving emails?
- Custom domains and login links
- Email moderators, chairpersons and other session roles
- Email your event team or evaluators
Headshots & files
Section titled “Headshots & files”- Headshot size, resizing and compression
- Download headshots (zip, single file, or export links)
- Maximum supported file size
Sessions, forms & submissions
Section titled “Sessions, forms & submissions”- Share your submission form (link, Site, open/close dates)
- Submit more than one proposal
- Conditional logic (question rules)
- Set other fields when values match (Field Rules)
- Duplicate a session
- Clone an event
- Archive or hide old events
- Collect sponsor/exhibitor payments