Contact Sessionboard support
Support is available weekdays, 7 am – 6 pm ET. You will get a response within 1 business day.
Why use it
Section titled “Why use it”Support answers setup, permission and integration questions, and digs into anything that is not behaving the way you expect. A message that names the event, the page and what you expected to happen lets the first reply solve the problem instead of asking for details.
The fastest way to reach us. On any admin page of an organization or event, click the Help question-mark icon in the top bar, then Contact support. This opens Ask, the assistant panel, with the message “I need to contact support.” Tell Ask what you need. It answers what it can, and when you ask for a person — or it hits a bug, an account or billing question, or a data fix only our team can make — it hands you off to a live chat with the support team. Ask passes along a summary of your conversation, so you do not have to repeat yourself.
The same Help menu has Tour the sidebar, this Knowledge Base, Release Notes, the Product Roadmap and Submit Feedback.
Sign in to the Help Center
Section titled “Sign in to the Help Center”When you are signed in to Sessionboard, the Help Center signs you in too: open it from the Help menu in the admin app, the speaker portal or Ready Room. Your name appears at the top right. Its menu shows your roles and lets you pick the organization or event the articles are tailored to. Speakers, reviewers and Ready Room operators also get For you at the top of the sidebar, with the guides for their role. On a page that still shows Sign in, click it to sign in through Sessionboard and come back to the same article. Signing out of Sessionboard signs you out of the Help Center.
Email support@sessionboard.com with any question about your event.
What to include
Section titled “What to include”Share these in your first message, whether by chat or email, and we can usually help in the first reply.
| Tell us | Example |
|---|---|
| Event name | Acme Tech Summit 2026 |
| Link to the page | https://appv2.sessionboard.com/event/123/sessions |
| Screenshot or short video | Image attached or a screen-recording link |
| What is happening, and any error text | “Something went wrong. Please try again.” |
| Steps you took | 1. Select contact 2. Send Email |
| What you expected | The email goes out |
| What actually happened | No email went out |
| When it happened | Today, 9:15 am ET |
| Browser and device | Chrome on Mac |
If it is an integration issue
Section titled “If it is an integration issue”For a connected app — a registration or event platform, a marketing tool, Zapier or a webhook — add these on top of the list above:
| Tell us | Example |
|---|---|
| Which integration | Cvent |
| When it last worked | April 1st, 4:00 PM ET |
| Affected records | speaker@email.com, Session ID 789 |
| Error messages | Screenshot of the sync error in History |
The more boxes you fill, the faster you get back to your event.