Webex Webinars
Connect Webex by signing in with Webex, and run your webinars from Program → Webinars: Sessionboard creates the webinar in Webex, adds your speakers as panelists, registers people, and after it ends brings back attendance, the webinar survey and the recording. See Run webinars from Sessionboard for the webinar side.
Why use it
Section titled “Why use it”Your Webex webinars keep running in Webex, while registrants, attendance and survey answers land on the same contact records as the rest of your program and the recording turns into clips, posts and personal recaps.
What syncs
Section titled “What syncs”| Webex Webinars | |
|---|---|
| Create and update the webinar in Webex | Yes |
| Speakers as panelists | Yes. Webex emails each one their panelist link |
| Registrants to Webex | Yes. Webex’s own email is off and everyone gets the webinar link in your confirmation email; Webex matches them by email when they join |
| Registrants from Webex | Yes |
| Attendance and minutes | Yes |
| Survey ratings and written feedback | Yes, from the webinar’s Webex survey |
| Poll answers, Q&A, chat | Only when your Webex organization allows it (see Limits) |
| Reactions, CTA clicks | No, Webex has no API for them |
| Recordings into Media | Yes, MP4 recordings. Media → Discover also lists MP4 recordings from the last 180 days |
Before you connect
Section titled “Before you connect”The Webex user who connects hosts the webinars Sessionboard creates, so they need a Webex Webinars license.
Connect Webex Webinars
Section titled “Connect Webex Webinars”Open the app
Open Apps in the organization sidebar, go to the Webinars category and click Webex Webinars.
Sign in with Webex
Click Connect and sign in as the Webex user who hosts your webinars. Webex asks you to approve reading and scheduling meetings and webinars, reading participants, recordings and transcripts, and reading your profile.
Pick webinars
Import webinars from Import webinars on the Webinars page, or create new ones and choose Webex as the provider.
How it stays in sync
Section titled “How it stays in sync”Webex tells Sessionboard when a webinar is updated, deleted or ends, and when a recording or transcript is ready. Sessionboard also checks every published webinar every 15 minutes, from 90 days before it starts until two days after it ends, and you can click Sync now any time.
Limits
Section titled “Limits”- Join links: Webex’s personal join links expire within an hour, so registrants get the webinar’s link and Webex recognises them by their email.
- Poll answers, Q&A and chat: Webex makes these available only to its compliance officer permission, and chat must be turned on by request to Webex. When Webex refuses them, they are shown as not available from Webex.
- Recordings: MP4 recordings only.
- People who joined without registering are added to the webinar as checked-in registrants when Webex reports their email address.
Troubleshooting
Section titled “Troubleshooting”- The connected Webex user has no webinar session type: give them a Webex Webinars license, or reconnect as a user who has one, then publish again.
- Sign-in expired: Webex stopped accepting the saved sign-in. Click Reconnect Webex on the webinar or in Apps and sign in again.