Zoom Webinars
Connect your Zoom account once and every webinar you run from Program → Webinars can live in Zoom: Sessionboard creates it, adds your speakers as panelists, registers people with their own join link, and after it ends brings back who attended, what they answered and the cloud recording. See Run webinars from Sessionboard for the webinar side.
Why use it
Section titled “Why use it”Zoom runs the room well, but the registrants, the attendance report and the recording each end up in a different export. Connected to Sessionboard, they land on the same contact records as the rest of your program, and the recording turns into clips, posts and personal recaps on its own.
What syncs
Section titled “What syncs”| Zoom Webinars | |
|---|---|
| Create and update the webinar in Zoom | Yes |
| Speakers as panelists | Yes |
| Registrants to Zoom, with a personal join link | Yes. With registration on your page, Zoom’s own confirmation emails are off and the link goes in your confirmation email |
| Registrants from Zoom | Yes, approved, pending and denied |
| Attendance and minutes | Yes |
| Poll answers and Q&A | Yes |
| Ratings and written feedback | Yes, from Zoom’s post-webinar survey when one ran |
| Chat, reactions, CTA clicks | No, Zoom has no API for them |
| Cloud recordings into Media | Yes |
Before you connect
Section titled “Before you connect”- A Zoom account with Zoom Webinars, and a Zoom admin to approve the Sessionboard app. It is an account-level app.
- Cloud recording turned on in Zoom if you want recordings in Media.
Connect Zoom
Section titled “Connect Zoom”Open the app
Open Apps in the organization sidebar, go to the Webinars category and click Zoom Webinars. You can also start from Program → Webinars → Connect Zoom or Goldcast.
Authorize Sessionboard
Click Connect and sign in to Zoom as an admin. Zoom asks you to approve read access to webinars, reports, recordings and users, and write access to webinars, so Sessionboard can create the webinars you publish.
Pick webinars
Back in Sessionboard, choose which Zoom webinars to bring in, or click Import webinars on the Webinars page later.
How it stays in sync
Section titled “How it stays in sync”Zoom tells Sessionboard as soon as a webinar changes, someone registers or cancels, the webinar ends or a recording is ready. Sessionboard also checks every published webinar every 15 minutes, from 90 days before it starts until two days after it ends, and you can click Sync now on the webinar any time.
Limits
Section titled “Limits”- Past webinars to import: Zoom lists them from cloud recordings, so past webinars come from the last 180 days.
- Paused or stopped recordings: Zoom saves each part as its own file, and each comes into Media as its own item, named with (part 1), (part 2) and so on.
- Ratings and feedback need a post-webinar survey in Zoom. Without one, there is nothing to bring back.
- People who joined without registering are added to the webinar as checked-in registrants when Zoom reports their email address.
Troubleshooting
Section titled “Troubleshooting”- Sign-in expired: Zoom stopped accepting the saved sign-in, usually because the app was removed in Zoom or the admin who connected it left. Click Reconnect Zoom on the webinar or in Apps and approve again. Nothing is lost; the next sync catches up.
- Zoom is not connected for this organization: connect it under Apps, then try again.
- Zoom rejected the request followed by Zoom’s message: Zoom refused a change, for example a start time it does not accept. Fix it in Sessionboard and click Publish again.
- Poll answers or Q&A not available from Zoom: Zoom refused the report for this webinar. They come back on the next sync once Zoom allows it.