Reviewer troubleshooting

Most reviewer tickets come down to four things: the reviewer can’t sign in, they sign in and see nothing, their email changed, or you need to remove reviews. This page covers each. Reviews were called evaluations until October 2026, and some screens and emails still say so.

Check the address. On the plan’s Reviewers tab, find the reviewer. The email you enrolled is the one they must use. A typo here is the usual cause. Open the row’s ⋯ menu, choose Edit details, and correct it (how email changes work).
Check spam and junk. Ask them to search for the sender and the event name.
Resend. Use the resend-invite option in the reviewer’s ⋯ menu, or have the reviewer return to the Program Site sign-in page and ask for a new sign-in link.
Check you invited them. If you imported reviewers with Send Invite Email off, or left invitations off while you set up, nothing was sent. Invitations can be resent from Reviewers when you’re ready.
See what they see. From the ⋯ menu, choose Preview as reviewer in portal. It opens the Program Site signed in as that reviewer for two hours. You need permission to view the portal as other users.

See How reviewers sign in for the Program Site requirement, and use the link in each reviewer’s own email rather than the Evaluator Login Link merge tag, which opens the general sign-in page.

They signed in but My Reviews is empty

The two messages mean different things.

What the reviewer sees	What it means	What to do
This is not the program site for this event	They opened a Site that isn’t the event’s Program Site.	Send them the Program Site address, or use the link in their invitation.
No reviews found	Nothing is open and assigned to them yet.	Check the plan is open, the round is active, and the reviewer has assignments.

For No reviews found, work through this list:

Is the plan open? A closed plan shows nothing. Assignments made to a closed plan send no email, and reviewers hear about the whole batch when it opens.
Is the reviewer on the right round? Reviewers only see rounds they belong to.
Do they have assignments? Open the reviewer’s ⋯ menu and choose View Assignments. If it’s empty, assign submissions on the plan’s Assignments step.
Are they signed in as someone else? A reviewer with two email addresses may have signed in with one you didn’t enroll. Preview as reviewer in portal shows what the enrolled address sees.

The reviewer needs a different email address

Open the reviewer’s ⋯ menu and choose Edit details.

Before they have signed in: change the email and click Save. Their rounds, assignments and scores stay as they are.
After they have signed in or reviewed: the email is the address they sign in with, so it can’t be edited. The dialog shows Signs in as with their current address. To move their reviewer role to a new address, choose Review the move; saved scores move with the role. If the new address already reviews the same rounds or submissions, the move is blocked so two people’s scores don’t mix. Remove one of them from the shared rounds first.

The full steps are in Fix a reviewer’s name or email.

One review form for every category

A scorecard belongs to a round, so every submission in a round is scored on the same questions. To score categories differently:

Use one plan per category. Give each plan its own scorecard and limit it to that category with Plan scope (a rule on the track, format or other field, then Save scope). One plan per decision is how Sessionboard expects you to organize reviews.
Or keep one form and use question weights. Every scoring question has a Weight, so a question that matters less for one category can count for less. See the scorecard.

Questions that don’t apply to some submissions can be left optional so reviewers aren’t forced to score them. See Optional questions left unscored.

Remove reviews

There is no single delete button for one review. These are the removals the product offers, and each is permanent for the scores involved:

To remove	Do this	What happens to reviews
Everything one reviewer did	Remove Reviewer (one program) or Remove from all plans (every plan on the event), from their ⋯ menu	Their reviews for the rounds they’re part of are removed (in this program, or on every plan).
A whole round	Open the round, expand Dangerous, click Delete round	The round’s reviews and assignments drop out of reports. You can restore it from Event History → Trash.
A reviewer’s assignments only	See Replace not-yet-reviewed	Assignments with no review activity are removed. Started and abstained reviews stay.

Reviewers can change a review they submitted while the round is open, so for a mistaken score the simplest fix is to ask them to edit it. If you need one saved review reset and none of the above fits, contact support@sessionboard.com.