Troubleshoot Sessionboard Learning

A video says no transcript yet

A course is written from the transcript. Transcribe the video first, then draft the course again.

I can't publish a course

Approve and publish stays off until every question is accepted, edited or rejected. The draft tells you how many still need a decision.

Credits is off for this organization

An organization admin can select Turn on Credits on the Credits page.

A course from a meeting is held as a draft

Sessions without a faculty disclosure are held back, and sessions without a recording wait for one. Add what is missing, then publish again.

I don't see Credits in the sidebar

Credits only shows once it is on. Organizations set up for companies start with it off.

Learning isn't on in this organization yet

An organization admin can select Add Learning to this workspace to start a 14-day trial.

My sign-in email didn't arrive

The email carries a sign-in link and a 6-digit code; either one works once, for 15 minutes. Check your spam folder, then ask for a new one: Send a new link when you sign in, Send a new code when you sign up.

An invite says my plan's seats are taken

Each person on your team takes an admin seat, invited people included. Select Add a seat under the message: it shows the price for the seats you’re short of, and the invites go out once they’re added. Or take back an invite you no longer need with the × next to it. See Invite your team.

A course I published isn't on my learning site

A course goes on your site’s Course showcase the first time it’s published. With more than one site, pick the sites in Show on which Site?; if you chose Not now, add it in Site > Edit site. Nothing is added to a home page whose Course showcase block was removed, or after you took the course off the showcase.

Adding seats or video hours says my card was declined

Nothing was added or charged. Update your card under Plan and billing > Manage billing, card and invoices, then add them again.

I can't add video hours on a yearly plan

Extra video hours are billed monthly. On a yearly plan, select Talk to an expert on Plan and billing and we’ll add them to your plan.