Troubleshoot Sessionboard Marketing

"Save your changes before launching."

Select Save changes on the campaign, then Launch again.

"Nobody to send this to yet."

The campaign’s Send to list is empty. Add speakers, guests or people to the event, or pick another audience. For a share campaign, you can also pick I’ll share a link or embed under Who: it launches with nobody to send to, and you share the link yourself.

My campaign stopped at 500 people today

Without a card on file, a trial sends to at most 500 people a day. Add a card on Plan and billing; your trial keeps going.

An app needs a quick setup from our team

Some apps need us to turn them on for your organization. Use Wish to ask, and we’ll be in touch.

My custom domain says Waiting for DNS

Add the DNS record shown under Your own domain at your domain provider. Changes can take a while to spread.

You can't open this organization

The organization doesn’t exist, or your account isn’t a member. Ask someone on the team to invite you.

My sign-in email didn't arrive

The email carries a sign-in link and a 6-digit code; either one works once, for 15 minutes. Check your spam folder, then ask for a new one: Send a new link when you sign in, Send a new code when you sign up.