Plans and billing for Sessionboard Marketing

Every feature is on every plan, and events and webinars are never counted. Adding more to your sidebar from Add to Marketing is free. Plans differ in seats, active contacts, caption hours and AI credits. Your organization starts with a 14-day trial of the Growth plan, no card needed. Open Plan and billing from the plan card at the bottom of the sidebar.

Plans

	Starter	Growth	Scale
Monthly	$99	$299	$599
Yearly	$948	$2,988	$5,988
Seats	1	3	10
Active contacts	1,000	10,000	50,000
Caption hours a month	10	30	100
AI credits a month	500	2,000	6,000

Extra seats are $29 a month or $288 a year.

Active contacts

Your plan counts the people you work with, not the people you store. Keep everyone in People for free; only active contacts count.

A contact is active when, in the last 12 months, you:

emailed them,
invited them,
sent them a contract or a form,
or scheduled them in a session.

People who register for or attend your events never count.

The 12 months roll forward every day, so someone you last reached 13 months ago stops counting without you doing anything. Each person counts once, by email, however many of these apply. If your organization also has Sessionboard CRM, a person active in both counts once: Marketing and CRM count active contacts the same way. Your own team members never count.

Adding or importing people, collecting sign-ups on a page, or bringing in signals doesn’t make anyone active on its own. Emailing or inviting them does.

Plan and billing shows your active contacts against your plan under Usage this month. Going over is reported to you and Plan and billing suggests the plan that fits; nobody is removed, hidden or turned away.

Add a seat

When you invite more teammates than your plan has seats, the invite tells you how many more can join and offers Add a seat. Pick how many, check the price, then confirm. On a paid plan you pay today for the rest of the billing period, then the seat renews with your plan. During the trial nothing is charged now: the seat is billed with your plan when the trial ends.

Top-ups

Under Usage this month you can add Caption hours +10 ($150), AI credits +1,000 ($100), or a Conference boost ($299: 40 more caption hours and 2,000 more AI credits until the end of the event’s month). Top-ups last 12 months.

With a card on file, a top-up is one step: Sessionboard shows the price and your card (“$100.00 on your Visa ending 4242”), and Pay charges it at once. The top-up is added straight away and the charge is on your invoices. Without a card, or if the card is declined, you pay on Stripe’s page instead; nothing is charged twice.

During the trial

Until a card is on file, sends reach at most 500 people a day and ads stay off. Adding a card early doesn’t shorten your trial.

Choosing a plan during the trial doesn’t end it either: nothing is charged until the trial ends, and you keep the trial’s caption hours and AI credits until then. You can switch plans during the trial on the same terms.

Take a break

On a monthly plan, Taking a break between events? pauses billing for 1, 2 or 3 months at no charge.

Terms

Plan & billing shows who accepted Sessionboard’s Terms of Service for this workspace, and when. Sessionboard keeps a record of every acceptance: who, which version, when, and how.

Card, invoices, plan changes and cancelling

Select Manage card, invoices or plan to update your card, download invoices, change plans or cancel. When you come back, Plan and billing shows the change. A cancelled plan runs to the end of its term. After that the organization is read-only and your data is kept for 12 months.

If a payment fails

You have 14 days to update your card. After that, sends and ads pause until the payment goes through. A live caption room is never cut off, and incoming contacts are never dropped.