Automatic emails (Journeys)
Journeys are four emails that are already written and previewed. You don’t build anything: switch one on and it sends to each person once, at the right time. Anyone who unsubscribed is left out.
| Journey | Who gets it | When |
|---|---|---|
| New subscribers get a welcome | Everyone who confirms a newsletter subscription from now on (for the whole organization) | Right away |
| No-shows get the recording | People who registered and didn’t attend | 1 day after the recording is ready |
| Attendees get the recap | People who attended | 1 day after the event |
| Invited guests get a reminder | People on the guest list who haven’t registered | 3 days before the event |
Switch one on
Section titled “Switch one on”- Open the event in Events. Journeys appear on the event once someone qualifies for one (for example after attendance comes in), or open them with
?tab=journeys. - Select Preview to read the email exactly as it sends, footer included.
- Select Edit the email to change the subject, the words, the button or the delay.
- Switch it on. Each card shows how many people will get it.
If your organization’s mailing address isn’t set yet, the Journeys section asks for it right there: the law in most countries requires a postal address in every marketing email. Add it once and every newsletter and automatic email uses it.
You can also ask: “Send no-shows the recording”.