Troubleshoot Sessionboard Awards

"Add at least one category before opening nominations."

Open the program, add a category on the Categories card, select Save categories, then open nominations again.

"Choose a plan to keep receiving nominations and to announce the winners."

Your programs have more than 50 nominations in all, the trial’s limit. Nominations are still being accepted. Go to Plan and billing and choose a plan; your trial keeps going and the card is only charged when it ends. Then announce the winners.

I can't save winners

Every submitted nomination needs a complete scorecard first. Go to Review to see who hasn’t scored, assign more reviewers if needed, or have Ask remind them.

My organization is read-only

Your trial or plan has ended. Choose a plan on Plan and billing. Everything you made is still there.

A tile says Enterprise

Review rounds, submission fees, single sign-on and a named CSM are part of Enterprise Awards. The tile opens the Enterprise page, where you can talk to us.

My sign-in email didn't arrive

The email carries a sign-in link and a 6-digit code; either one works once, for 15 minutes. Check your spam folder, then ask for a new one: Send a new link when you sign in, Send a new code when you sign up. Sign-up needs a work email address.