Automated and admin-created emails sent from Sessionboard have a sender email address of "no-reply@sessionboard.com" (If a user requests a new password, the sender of the password reset email is " no-reply@auth0user.net").
If a portal user is not receiving any emails, we recommend the following tips:
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Checking their spam/junk inbox to ensure the email has not been placed there.
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Ensure "no-reply@sessionboard.com" is whitelisted so that emails are not blocked.
Lastly, as an event admin, we recommend ensuring the user's contact profile has the correct email address.
